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Tactical CNC Plasma Tables Blog

A Closer Look at Our Outstanding Customer Support

Today, it seems that customers are expected to research products online, determine what they need independently, make a purchase, and never actually speak to someone at the company from which they are making a purchase.  At Tactical CNC, we believe in support our customers from research, to purchase, to technical support after the purchase.  Our extensive list of satisfied customers are proof positive of the benefit of effective customer support.  Below, we take a closer look at 3 ways in which we provide outstanding customer support.

  1. Assistance Choosing a CNC Cutting System
    • Choosing the right CNC cutting system and selecting a cutter (from plasma, laser and water-jet), is a big decision and an investment that should not be entered into lightly. We want to ensure that all of our clients get the ideal CNC cutting system for their needs which is why we provide customers with a detailed guide on selecting the right CNC plasma cutting system for their needs.  Further, should you ever have questions, we make it simple to contact us and get the answers you need.
  2. Video Tutorials
    • At Tactical CNC, our CNC CAD drawing and CAM cutting software is not only state-of-the-art but it is also very easy to use. But, we know that our clients may still want detailed explanations of how to achieve certain cuts.  On our website, we provide clients with useful video tutorials.  We teach clients how to do things like draw basic shapes, copy, delete, rotate, cut, and mirror, explore and group, fix drawings, import things like silhouette, DXF/DWG files, and centraline images, how to draw linear and circular patterns, how to measure, modify, scale and offset, how to bridge entities, how to use advanced CAD tools, how to use welding and Boolean operation, and more!  Peruse our videos and become an expert with CAD/CAM software in no time!
  3. Technical Support
    • We know that, even though our CNC plasma cutting systems and software are exceptionally easy to use but sometimes you have a question and you just need help. After your purchase, we never leave you.  In fact, we LOVE to hear from clients and assist them in any way.  Have a question about your CNC cutting system or software, or just have a question about a project that you want to complete with your system?  We are happy to provide technical support to our clients to ensure complete satisfaction.

Latest News

Still need an oxy-fuel station for the really thick plate?
Not a problem.
Tactical CNC introduces a single oxy-fuel station to compliment your plasma cutting system.
With the new Tactical 5 software, oxy-fuel parameters are also loaded for operator convienience.

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